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Mediate First: A Conflict Management Must for Small Businesses

Some superpower basics of neutral, impartial, self-determined conflict resolution

Sharon Woodhouse
4 min readMar 26, 2021
Two businesswomen shaking hands.
Photo by Cathy Yeulet.

What Is Mediation?

Mediation is a form of ADR (alternative dispute resolution) in which a neutral and impartial third party (the mediator) assists disputing parties in discussing and tackling their differences, and then working out their own solutions. As it happens outside the legal system, it is far more efficient, affordable, and amicable than litigation.

Before suing (or worse, getting sued) start with mediation. Better yet, before a conflict turns ugly enough to bring in the attorneys, turn to mediation.

Resolving small business disputes through mediation can provide peace of mind, improve quality of life, restore relationships, and allow you to get back to the work you love — all at a fraction of the financial, emotional, and time costs of making something an official legal matter.

The Nature of the Mediation Process

Mediations may follow different models and vary according to the nature of the conflict and the relationship, personalities, and circumstances of the parties. Mediators themselves have their own personalities, styles, and…

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Sharon Woodhouse
Sharon Woodhouse

Written by Sharon Woodhouse

Sharon Woodhouse is an author coach, publishing consultant, and project manager. She was an indie book publisher for 25 years. www.conspirecreative.com

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